"The buyer will most likely receive a refund during the chat which last a few minutes, and G2A.com takes it upon itself to contact the seller and resolve the case on that end," the company explained. The buyer typically receives a resolution in a matter of hours, in contrast to many other marketplaces where users sometimes must wait a few weeks to receive an answer (or never receive an answer at all)."Ĭonversely, if a buyer does have a Shield subscription, they simply go into the live chat, which is available 24/7, and speak to a G2A customer support staffer. Our customer support then contacts the seller, to give them a chance to clarify any doubts, and then our customer support team does everything they can to bring about a satisfactory resolution for both parties. The message receives a case number, and our employees (G2A.com's customer support team is fluent in nine languages, six of which are available 24/7, and the average wait-time is barely a few minutes) begin to investigate. If the seller does not agree to the buyer's complaint, the buyer writes a message to the G2A Resolution Center. If the seller sees that the problem resulted because of the seller's error or fault, then the seller either refunds the buyer's money or provides a new key - and the matter is solved instantly. The buyer reports the problem to the seller.
#G2a witch it code#
In G2A's own words, here's what happens if a buyer gets a code that doesn't work and they don't have a G2A Shield subscription: If you don't have it, you're still eligible for a refund. "All of the requests made of G2A.com in the ultimatum have in fact long been part of our marketplace," said G2A in the company's statement.Īccording to G2A, having the "G2A Shield" fraud protection service is merely a convenience that expedites the refund process and offers 10 per cent discounts on purchases. In a statement to Eurogamer, G2A explained that all of the demands Gearbox made were already in place. G2A, however, doesn't think the story is as simple as it appears. You shouldn't have to pay extra to not get ripped off, after all. This included things like not charging extra for fraud protection, which many believe should just be included. Indeed Speedrunners publisher tinyBuild alleged that G2A facilitated the selling of $450k worth of its game keys that were obtained illegally with stolen credit cards.Īfter popular YouTube personality John "TotalBiscuit" Bain criticised Gearbox's partnership, the game publisher worked with the influencer to create a list of demands for G2A to legitimise its business practice.
#G2a witch it full#
Last week Gearbox cut ties with game key reseller G2A, where it was planning to sell the exclusive Collector's Edition of Bulletstorm: Full Clip Edition, due to a series of shady dealings that have given the auction site a bad reputation.